Frequently Asked Questions

How do I get there?

• We're located southwest of St. Mary's Ontario, on the Thames river and just off of Hwy. 7 / Elginfield Rd.
• Here's a Google Map Link. 

Do I need to wear a mask?

• Yes please, & the wee ones too.

Do I have to fill out a Covid screening form for each individual in my group?

• No, one person screens for the whole group.

Do you have a family rate?

• No, we only sell individual passes.

Do you sell a one ride pass?

• No, our minimum pass is 90 minutes.

Do you make your own snow?

• Yes, we use state of the art snow making equipment.

Do you have to rent the tube?

• No, the tube is included with your lift ticket.                 

Can we bring our own tubes?

• No, we provide all the tubes.

How many people can go in the tube?

• One person per tube.

 
Do you have 4 person tubes?  

• We have single tubes to accommodate one person, however you can link tubes together while sliding, up to four people.

Can my 4 year old ride on my lap? 

• Children must ride in their own tube but can be linked up with their caregiver.

Can we get our money back if our 4 year old does not like it or is scared?

• Once you purchase a ticket we do not give cash back.

Can we bring in our own food? Do you have a restaurant?

• We have a fully licensed bar and kitchen waiting to serve you, take a look at our menu. Outside food & drink is not permitted.

Do we need to bring our own helmets?

• Yes, if you have a bicycle or hockey helmet please bring them along. We rent helmets for $5 each.

Do you have private rooms we can rent?

• Due to COVID, room rentals are on hold until further notice.

Do you offer birthday party packages?

• Due to COVID, birthday parties are on hold until further notice.

Is Snow tubing safe?

• Snow Tubing, like skiing or snowboarding, is an adventure sport, and therefore does have some inherent risks. River Valley Tube Park does everything possible to operate a safe snow tubing park. Our lifts are inspected daily to ensure safe operation, our friendly staff undergo many hours of training, completing checklists to ensure the safety of all our guests an staff.

How should I dress for snow tubing?

• First of all, wear a mask! Dress for winter weather. The best way to prepare for an outdoor adventure is to layer clothing. This provides the option to add or remove layers in the event of changing weather conditions. Wear a hat, gloves, boots, a warm jacket, and snow pants if you prefer. Helmets are a requirement for those 12 & under. We encourage you bring along your personal hockey or skating helmet as only a limited number are available to rent.

Do I need to be a certain age or height to snow tube?

• Yes. In order to participate in snow tubing, you must be at least 4 years old.

If I have a birthday party, social gathering or just friends from work, can I reserve my tubing session in advance?

• Yes, please use this form to let us know.